Terms and Conditions & returns policy
Your rights are protected under the Consumer Contract Regulations 2013 and Consumer Rights Act 2015.
Workshops and Courses
Consumer Contracts Regulations 2013 & Consumer Rights Act 2015
We abide by the applicable elements of Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Accordingly, should you wish to cancel your booking in the next 14 days, no charge will be applied. (You are unable to be refunded after attending the workshop).
1. Payment terms
Our standard payment term is that payment in full is taken at the time of booking.
Should circumstances mean that you need to transfer to another Hampshire K9 Massage Therapy (HK9MT) workshop/Course, the following charges will apply, dependent on notice given:
First transfer, made more than six weeks prior to the course start date – no charge
Further Transfers will attract a re-booking fee of £25 where requested more than six weeks prior to the workshop.
Two to six weeks’ notice given – 25% of the course fee
Less than two weeks’ notice given – 50% of the course fee.
All transfers must be taken within a period of twelve months from the original course date.
Should circumstances mean that you have to cancel your workshop and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
More than six weeks prior to the workshop date – no charge
Two to six weeks prior to the course – 50% of the course fee
Less than two weeks prior to the course – full fee.
NB Cancellation must be made in writing/email and received by HK9MT by the due date.
If you do not attend a course/workshop, and you have not previously informed us, the full course fee remains payable.
5. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a workshop. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
6. Scope of Workshop
Completion of the one day workshops does not qualify you to work as a Canine Massage therapist. If you wish to become a Practitioner, you are advised to look at the Canine Massage Practitioner Training Programme which is a 2 year course run by CMTC and accredited by Lantra. Practitioners abide by the Veterinary Act 1966 and Exemptions Order 2015.
All course fees are subject to the current rate of VAT.
8. Guidelines for attendees
Attendees are responsible for providing a canine partner on the day.
It is your responsibility to ensure that you and your dog, are free from any condition which would affect either of your capabilities to undertake the workshop. Furthermore, there should be no underlying medical condition affecting your dog that may trigger an adverse reaction by applying the massage techniques that you will be taught or that may be passed to any other attendees. (See also Safety)
You may be required to work on the floor or from a table depending on the size of your dog. If this is a problem, we need to know so that we can make sure we can offer appropriate assistance.
We welcome attendees with disabilities but it remains your responsibility to ensure that you notify us of any additional needs you may have in advance. Should you need additional assistance requiring you to bring a friend to help you, we ask that you discuss this with HK9MT in advance.
There is limited room at the workshops and therefore we cannot accommodate additional spectators. There are however a number of local attractions they may like to explore should you need someone to bring you to the workshop.
Food is not available at the workshop other than tea/coffee. You are therefore advised to bring your own lunch.
HK9MT reserves the right to refuse the workshop if the dog becomes unruly, unmanageable or aggressive to dogs or people. The same applies to their human.
The customer is responsible for their dog for the day and understands that the dog is not allowed to wander around the hall and must be kept on a lead/harness. We want everyone to enjoy the course and cannot allow behaviour which restrict others enjoyment and ability to learn from their day.
The customer will provide HK9MT with any information that may be pertinent about the dog eg: Behavioural Characteristics, any issues with other dogs, being handled, touched etc... Provided that you are responsible for, and the dog is not a problem to those around you, we will work with you to provide you with a suitable environment in which to enjoy the course.
The customer undertakes the course at their own risk.
Your dog is vulnerable and AT RISK if left in a vehicle in high temperatures and even on days considered as slightly warm. Please take care of your dog. If your dog is found to be at risk forcible entry to your vehicle may be necessary without liability for any damage caused.
10. General Data Protection Regulation (GDPR)
If we ask for personal information, we will:
make sure it is known why we need it
only ask for information that we need
ensure only those appropriate have access to it
use your data to manage future communications between us
only use your data for the purpose for which it was collected and never - share it with any third parties without your prior consent
we will hold your data in secure computer and manual files.We have approved measures in place to stop unlawful access and disclosure
we will retain your information for 7 years.Once the retention period has passed, all information will be removed from our systems and manual files securely destroyed
We will only contact you with details of special offers and other updates and newsletters if you have selected these options during the checkout process or if you have signed up for this data. If you wish to unsubscribe from this activity, you can do so at any time by emailing
We are committed to protect your rights under the GDPR
If you have any concerns about the way we collect or use your personal data, please email Admin@k9-massagetherapy.cco.uk